More than 500,000 UK current account holders have switched to Santander since the Current Account Switching Service (CASS) was launched in September 2013, according to new figures from the bank this week.
A spokesman for the bank said: “We know from talking to our customers that many are attracted by our award-winning 123 Current Account and our improved customer service. As you can imagine, we are delighted that half a million people have switched their current accounts to Santander since the Current Account Switching Service launched.
“There are still people reluctant to switch but, for those customers still concerned, the introduction of the CASS Guarantee, coupled with Defaqto’s five star rating for our switcher service have helped provide peace of mind. Customers simply choose their own switch date, up to 60 days in the future, and Santander then manage the process for them, with the switch completing in just seven working days.”
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