A quarter of mobile users wrongly believe it’s free to roam in the EU

21 Apr, 2016

Using a mobile phone in EU countries will cost Brits less from the end of this month, as the European Commission (EC) reduces mobile roaming charges further by introducing lower caps on charges for calls, texts and data. However, price comparison and switching service u-switch says people still need to keep a close eye on the new charges to avoid getting caught out, as over a quarter  incorrectly believe it does not cost extra to use a mobile in other EU countries.

The cost for Brits making and receiving calls in the EU has dropped substantially since 2007, with charges set to be abolished completely in June 2017. The new caps, introduced on the 30th April 2016, restrict mobile providers to charging a maximum of the domestic price plus €0.05 per minute for a call, €0.02 to send a text and €0.05 per MB of data used.

But despite falling roaming charges, more than six in 10 (62%) UK mobile customers are still afraid to use handsets in other EU countries for fear of bill shock when they return home – and 34% don’t use mobile phones abroad full stop.

A spokesman from USwitch said: “These price drops are especially good news for any Brits planning a summer trip to the Continent – and football fans heading to France for the Euros, too ­– but until EU roaming charges are fully abolished consumers should still be aware of the pitfalls.

“For example, a £40 cap applied by networks and designed to protect mobile users from bill shock only covers charges for data, and not calls or text messages. Our research reveals that more than a quarter of mobile customers who know about the £40 cap are completely unaware of this.

“Although some networks are going above and beyond to make sure roaming is affordable, like Three’s Feel At Home and iD’s TakeAway plan, networks across the board could do more to reduce consumer vulnerability to additional charges.

“We’d like to see more transparency in the form of real-time updates on out of tariff charges and reminder notifications after users have opted out of automatic caps.