More customers turning to online banking

A new report shows that an extra four million adults are interested in carrying out their banking online for the first time

Statistics released this week by the Payments Council found 70% of people who could use online banking to run their main account already do so, while a further one in ten would be interested in logging-on and accessing banking services online for the first time.

It found that the most common reason for people steering clear of online banking was concerns over security. Only 15% of non-users said they were “very confident” that online banking was safe and secure, while a quarter of people were worried about remembering pin numbers and passwords.

On the flip side, a fifth of those interviewed said they had no interest in using internet banking, while only 16% of those over 65 were interested in using online services.

A spokesman for the Payments Council said: “Checking a balance or sending a quick, secure payment online is something that many of us take for granted and yet millions are potentially missing out because they could do with a bit of extra help or reassurance to get them started.”

“If you haven’t tried internet banking but think you would like to, contact your bank or building society for more information on how to get started.”

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