Tesco Bank offers free cash-delivery service to vulnerable customers

12 May, 2020

Tesco Bank has launched a new service to support vulnerable customers who have no access to cash as a result of Covid-19.  Customers who are self-isolating or shielding can get cash delivered to their home free of charge.

The service is available to Tesco Bank’s savings and personal current account customers and utilises the Tesco Travel Money home delivery service provided by Travelex, giving customers sterling instead of foreign currency.  Customers can have a minimum of £20 and a maximum of £500 safely delivered to their home by Royal Mail Special Delivery.

Tesco Bank has created a contact centre process to help identify customers who might benefit from this service.

Sigga Sigurdardottir, Chief Customer Officer, Tesco Bank said:

“Many of our most vulnerable customers still prefer cash as a payment method but cannot get to an ATM as a result of Covid-19.  This service allows us to get cash to them at home safely which they can then use this with friends, family or volunteers who are helping them with their shopping.”

Nathan Best, Commercial Director UK & North America, Travelex said:

“We are delighted to partner with Tesco Bank and switch our travel money delivery business to get cash directly to those who need it most. By working with Tesco Bank we are able to help some of the most vulnerable in society with the ability to deliver cash directly to their door.”