Unwelcome price rise for O2 and EE mobile phone customers

6 Mar, 2015

Mobile phone giants O2 and EE are hitting customers in the pocket with a 1.1% price increase.

The hike in prices comes just over a year since the regulator OFCOM ordered mobile phone providers to allow customers to exit their mobile phone contract without paying any penalty if the cost of monthly their monthly tariff was increased.

The downside is that this ruling only applied to customers who signed contracts on or before 23 January 2014 when the new rules came in to force.

Customers who signed up after this date have it written into their contract that the provider is allowed to increase their monthly price mid-contract.

O2 said customers on a Sim Only tariff, or one of its non-refresh Pay Monthly tariffs, paying £28 a month would see their bill rise to £28.30 from their April bill onwards.

It is also upping some bundle call charges from 1 April including the cost of making voice calls in the UK which will rise from 40p to 45p a minute from 1 April.

EE Pay Monthly customers who have been on their existing tariff since before 11 February 2015 will see their bill rise by 1.1% from 26 March.

Pay monthly customers who joined or upgraded on or after 11 February 2015 won’t see any uplift in the cost of their tariffs until March 2016.

EE calculates that the tariff increase move will add around 31p per month to the average bill.