We may only be a couple of weeks into the New Year, but it’s clear that the desire from the banks to win a bigger share of the current account market is stronger than ever.

Whilst Santander increased the monthly fee on its 123 account from £2 to £5 last Monday, its rivals have been pulling out all the stops to attract new customers.

M&S Bank was first out of the blocks with a £100 M&S gift card up for grabs if you switched your banking, plus the offer of a further £10 per month credited to the gift card each month for the first 12 months as long as you pay in at least £1,000 per month and set up at least two direct debits.

This move has been followed by The Co-operative Bank offering its customers new monthly reward payments of £5.50 whilst Barclays is doubling its ‘Blue Rewards’ for switchers in January.

On the golden hello front, Halifax and TSB are offering £100, HSBC £120, First Direct £125 and Yorkshire and Clydesdale Bank £150, so there are plenty of options to choose from.

Whilst a financial sweetener may seem too good to turn down, it shouldn’t be the sole reason for choosing your next bank account.

Look at how you run your banking on a month to month basis and find an account that fits.

Current accounts offering high rates of credit interest are often most expensive for overdrafts, so be sure to understand the full picture before taking your custom elsewhere.

People who bought certain card security products have eight weeks left to make a claim under a compensation scheme set up with the agreement of the Financial Conduct Authority. Anyone who received an AI Scheme Limited compensation claim pack in the post in August or September last year and who wishes to claim compensation must return their completed form before the deadline of 18 March 2016.

The scheme, AI Scheme Limited, was voluntarily set up by Affinion International Limited and 11 card issuers to provide redress to those who bought the products, which included insurance to cover fraudulent use if a card was lost or stolen. This was in certain respects unnecessary because the customer’s bank or card issuer was typically responsible for any transactions after the cards were reported as lost or stolen and, before reporting the matter, customers were only liable for unauthorised transactions in limited circumstances.

Commenting on the approaching closure of the AI Scheme,a spokesman from the regulator (FCA), said:

“The FCA has worked closely with Affinion International Limited, and banks and card providers, to set up this consumer redress scheme. This is a straightforward process.  Those with concerns about these products can make a compensation claim and receive redress by simply completing and returning the short form that was sent out to them last summer. Any such compensation claims must however be made by 18 March 2016 so customers should not delay.

“This simple and transparent compensation scheme  applies whether customers bought the card security product from a bank, card provider, or from Affinion International Limited.

“If you think you bought one of these products and don’t have a form or you’ve mislaid it, you should contact the AI Scheme helpline on 0800 678 1930 to check whether you’re eligible to claim and to request a replacement pack.”

People with the following card security products, who were contacted by AI Scheme Ltd, have eight weeks to submit their compensation claim forms:

  • Card Protection
  • Sentinel
  • Sentinel Gold
  • Sentinel Protection
  • Sentinel Excel
  • Safe and Secure Plus

Compensation claim forms must be received no later than 18 March 2016. Forms received after this date will not be considered so it is important that people who wish to seek compensation do so without delay. The FCA recommends that completed claim forms are posted well before the deadline.

What product holders should do next

Eligible product holders have until 18 March 2016 under the AI Scheme to return their completed compensation claim forms. They must use the original form they were sent by AI Scheme Limited; photocopies will not be accepted. A freepost envelope is provided.

Approximately 173,000 people who voted for the AI Scheme had not returned a completed compensation claim form in the first four months of this compensation scheme, so they are being sent reminder letters.

Current policyholders who are yet to act will need to think carefully about whether they want to retain the card security product as any compensation payment will result in cancellation of their existing policy.

Further information for affected customers and detailed answers to frequently asked questions are available on a website set up by AI Scheme Limited.

Individual compensation payments will depend on the length of time the customer had the card security product. The card security product cost about £25 a year. The average compensation payment per customer is £180.

More than four in every five people in the UK are looking to get away this winter and leave behind the wettest December on record, according to a new study by credit card company MBNA.

With December 2015 being hailed as Britain’s wettest month in more than a century 83 per cent of people surveyed by MBNA said they have booked, or are planning to book, a winter getaway.

Of 2,050 people surveyed, 39 per cent said they would look to chase the winter sun with a beach holiday abroad. Overseas city breaks came second in the MBNA poll (35 per cent of those surveyed) closely followed by UK ‘staycations’ in third (34 per cent).

The study shows the average costs of travel and accommodation for winter holidays is £1,215 this year with most opting to fund the cost through savings, income and/or credit cards. Spending on essentials in advance of winter holidays (e.g. clothes, parking, tours/trips) averages at around £286.

Credit cards – such as MBNA’s award-winning Everyday Plus American Express Credit Card – and foreign currency are the most popular ways for holidaymakers to spend money whilst on their winter holidays, preferred by 31 per cent and 64 per cent respectively.

“This study shows an incredible number of people are planning to leave behind the stormy weather we saw in December and take a much-needed trip away this winter”, said Richard Whatmough, director of Marketing and Digital at MBNA. “At MBNA we create financial products that help people spread the costs of their trips. The simple, long-term low rate of our award-winning Everyday Plus Credit Card – combined with no handing or transaction fees for using it in Britain or abroad – is a great example of how we’re doing just that. This is why it’s attracting such strong demand from UK holidaymakers.”

MBNA asked Hannah Maundrell,  editor-in-chief at one of t money.co.uk, to compare the card to other typical financial products for holiday spending.

“Five years ago currency and travellers’ cheques would have been the first port of call for holidaymakers looking to splash the cash on their travels”, said Maundrell. “However, we’re seeing increasingly compelling new products – in particular credit cards – that are giving these traditional options serious competition.”

She added: “The Everyday Plus Credit Card is a stand-out card not only because of its simplicity and long-term low rate, but because it has no handling fees and no foreign exchange transaction fees whether you use it in the UK or abroad.

“Using a debit card to withdraw £100 of currency from an ATM abroad can cost as much as £4.99 a pop with some of the major banks. Although some debit cards do allow you free transactions abroad they’re few and far between.

“The good thing about the MBNA Everyday Plus Credit Card is that it allows you to make fee-free withdrawals while you’re on holiday without having to go through the hassle of switching your bank account. Add to this the protection that comes with spending on a credit card, and the Everyday Plus really is worth serious consideration as part of your holiday wallet when you’re looking for the best way to spend abroad.”

 

We may only be a couple of weeks into the New Year, but it’s clear that the desire from the banks to win a bigger share of the current account market is stronger than ever.

Whilst Santander increased the monthly fee on its 123 account from £2 to £5 last Monday, its rivals have been pulling out all the stops to attract new customers.

M&S Bank was first out of the blocks with a £100 M&S gift card up for grabs if you switched your banking, plus the offer of a further £10 per month credited to the gift card each month for the first 12 months as long as you pay in at least £1,000 per month and set up at least two direct debits.

This move has been followed by The Co-operative Bank offering its customers new monthly reward payments of £5.50 whilst Barclays is doubling its ‘Blue Rewards’ for switchers in January.

On the golden hello front, Halifax and TSB are offering £100, HSBC £120, First Direct £125 and Yorkshire and Clydesdale Bank £150, so there are plenty of options to choose from.

Whilst a financial sweetener may seem too good to turn down, it shouldn’t be the sole reason for choosing your next bank account.

Look at how you run your banking on a month to month basis and find an account that fits.

Current accounts offering high rates of credit interest are often most expensive for overdrafts, so be sure to understand the full picture before taking your custom elsewhere.

More than two out of five motor and home insurance customers have suffered delays and problems when making claims, new research from insurance experts Consumer Intelligence shows.

Its study found nearly one in five suffered delays in processing claims while one in seven had to go back with extra information after making a claim.

However the research – which comes as insurers brace themselves for payouts of up to £1.3 billion following the winter floods devastation from Storms Desmond, Eva and Frank – shows 84% of customers say their claims were handled fairly.

Even customers who have had claims turned down do not necessarily blame the insurer – just 30% switch to a new provider after a claim is rejected, the study found.

Consumer Intelligence’s study of how satisfied customers are with claims handling shows on average they rates insurers 6.9 out of 10 with just 12% dissatisfied.

The company’s Claims Satisfaction research2 over the past two years tracking the experience of 50,000 drivers of which 11,000 have made claims reveals the top 10 firms achieve scores of up to 9.3 out of 10 for home insurance and 8.8 for motor.

Top-rated home insurance firms include M&S, NFU Mutual, RIAS, Hiscox, Co-Op, Saga, John Lewis, Lloyds, LV and Barclays.

The best performers for motor included More Than, Saga, LV, Co-Op, Aviva, Esure, M&S, Direct Line, Churchill and NFU Mutual

Ian Hughes, Chief Executive of Consumer Intelligence said: “Customers tend to only see the value of insurance when they make a claim and firms clearly need to do more to ensure the experience is better.

“However they can take comfort from the fact that the vast majority of customers believe their claims are handled fairly and that satisfaction is generally high considering the criticism companies routinely face.

“Even when claims are turned down customers do not instantly leave their insurer as the research shows.”

People planning to retire in the coming 12 months expect to receive an annual income of £17,700 – the third annual increase in a row – according to the latest research by Prudential.

Each year Prudential conducts unique research into the financial plans and aspirations of people planning to retire in the year ahead. This year’s retirees – the Class of 2016 – expect to be four per cent better off than those who retired in 2015 and who expected on average to receive £17,000 a year.

The study is now in its ninth year and this year’s results are the first based on interviews exclusively with people who will retire under the new pension freedoms regime which came into force in April 2015. The research results suggest that the rule changes have resulted in an increase in confidence about the future among many retirees.

Prudential found that more than half (56 per cent) of the Class of 2016 feel financially well-prepared for retirement – up slightly on the 54 per cent from last year’s research.

However, despite the increases in retirement expectations over recent years, average expected annual retirement incomes have still not returned to pre financial crisis levels. The Class of 2016 expect to live on £1,000 a year less than their counterparts who planned to retire in 2008.

Vince Smith-Hughes, a retirement expert at Prudential, said: “The third consecutive year of growth in expected retirement incomes is very welcome and underlines increasing confidence among retirees, possibly driven by the introduction of pension freedoms. It is also good to see that more of the Class of 2016 feel financially well prepared for retirement.

“The pension freedoms have increased the options open to people approaching retirement and the greater choice makes professional financial advice even more valuable. People should make the most of the Government’s free and impartial Pension Wise service and many who are considering their retirement options should also be seeking professional advice.”

We’re barely a week into the new year yet the battle for 0% credit card business is already well underway with MBNA throwing down the gauntlet to its rivals with its longest ever 39 month Platinum Card 0% balance transfer offer (with BT fee 2.98%).

This move has been swiftly followed by Halifax upping its 0% balance transfer term to 38 months (with BT fee 2.75%) and Lloyds Bank subsequently pitching in with a 30 month card with just a 1% balance transfer fee.

It’s not surprising to see this level of activity this early as there is plenty of new business to be had.

January is traditionally the busiest month for switching card balances as people look to rejig their borrowing following the Christmas excesses and put into action their New Year resolutions to knock their finances into shape.

The level of balance transfer business in January has grown steadily in recent years, with British Bankers association figures showing 412,000 transactions totalling £0.82 billion in the first month of 2010 rising to 592,000 switches with a combined value of £1.34 billion in 2015.

If the increased card activity seen in late 2015 has continued over the festive period, we could see £1.4 to £1.5 billion pounds of credit card switching taking place this month.

To give you an idea of the scale of plastic related debt in the UK, at the end of November 2015 there was £60.2 billion worth of credit card balances with a staggering £25.5 billion of this sitting on an interest free promotional deal – and theses number don’t take account of the pre and post-Christmas spending splurge.

The push for longer and longer 0% durations shows no signs of letting up with the average 0% term now at 22.5 months – up from 17.3 months at this time in 2013 and 11.9 months in December 2011.

The potential interest savings are huge , but the fact that card companies still seem to be able to make these 0% deals work is no doubt due in part to the number of people who ‘fall off the wagon’ by missing a payment or exceeding their limit and suddenly find themselves paying interest at 18.9% APR or more.

If you’ve got a balance of £2,000 on your card at the market average rate of 18.9% APR you’ll pay around £32 per month in interest charges, on £5,000 it works out at £80 and on £12,000 it will set you back £193 per month.

Switching to a 0% card makes good financial sense as long as you are disciplined. Without the interest charges you have the opportunity to reduce your balance far more quickly, just make sure you don’t fall into the trap of spending on the card again, otherwise you could soon find yourself back at square one – or worse.

The key to getting the cheapest 0% deal is not to focus on the longest deal – unless you need that length of time to clear your card debt. As a rule of thumb, the longer the 0% term, the higher the one off balance transfer fee, so if you think you can repay in 30 months take a look at the new Lloyds Bank balance transfer card where the fee is just 1% of the amount transferred.

If you are happy you can repay within 23 months then Halifax is offering this term without any BT fee, so you really could clear your balance without it costing you a penny.

ENDS

Clydesdale and Yorkshire Banks have launched a selection of new lower rate offers for unsecured personal loans, including their lowest ever online rate of 3.4% APR* for loans between £7,500 and £15,000.

Loans in this bracket are also available by phone and in branch at a rate of 4.4% APR*.

Personal loans between £5,000 and £7,499 will be available from a rate of 4.4% APR* online, in branch and by phone and for those looking to borrow over £15,000, the Banks are offering a competitive rate of 3.8% APR* online, in branch and by phone.

The loans are available to new and existing customers with terms up to five years (see Editors’ Notes) and are announced on the day that Clydesdale and Yorkshire Banks are named Best Personal Loan Provider in the 2016 Moneynet Awards.

Key Features:

  • 4.4% APR* for loans from £5,000 to £7,499 online, in branch and by phone
  • 4.4% APR* for loans from £7,500 to £15,000 in branch and by phone (3.4% APR* for loans from £7,500 to £15,000 online only)
  • 3.8% APR* for loans over £15,000 online, in branch and by phone
  • A fixed interest rate over the term of the loan
  • Choice of loan terms
  • Available for new and existing customers
  • Most applicants will have an instant decision**
  • For existing customers in branch, funds in account same the day the loan is drawn down
  • Applications can be saved online for up to 30 days
  • Full early repayment & partial early settlement options available
  • Online loans calculator for a quick personal quote

Moneynet is proud to announce the results of its sixth annual Personal Finance Awards recognising the top providers and products from the last twelve months.

It has been another testing and fiercely competitive year for banks, building societies and credit card companies, but some have stood out from their peers and delivered excellent deals for the consumer.

Despite the low base rate environment and uncertain economic conditions, there have been some stand out best buy products and we are again pleased to recognise the top providers and innovators for their achievements.

So to our winners!…

OVERALL
WINNER- Best Overall Personal Finance Provider – Tesco Bank
WINNER -Best Loyalty Rewards for Existing Customers – Nationwide Building Society

MORTGAGES

WINNER – Best Offset Mortgage Provider – Yorkshire Building Society
WINNER – Best First Time Buyer Mortgage Provider – Clydesdale/Yorkshire Bank
WINNER – Best Direct Mortgage Provider – Tesco Bank
WINNER – Best Fixed Rate Mortgage Provider – Norwich & Peterborough Building Society
WINNER – Best Overall Mortgage Provider – HSBC

SAVINGS

WINNER – Best Overall Savings Provider – United Trust Bank
WINNER – Best Fixed Rate Savings Provider – Charter Savings Bank
WINNER – Best Online Savings Provider – Post Office Money
WINNER – Best Cash ISA Provider – AA Financial Services
WINNER – Best Junior Cash ISA Provider – Nationwide Building Society
WINNER – Best Children’s Savings Provider – Nationwide Building Society
WINNER – Best Business Savings Provider – Aldermore
WINNER – Best New Savings Provider – Hampshire Trust Bank
WINNER – Best Regular Savings Provider – Kent Reliance

CURRENT ACCOUNTS

WINNER – Best ‘in credit’ Current Account – TSB
WINNER – Best Current Account (overdraft) – First Direct
WINNER – Best Student Bank Account – HSBC
WINNER – Best all round Current Account – Tesco Bank
WINNER – Best Packaged Current Account – Nationwide Building Society FlexPlus
WINNER – Best Debit Card for use abroad – Norwich & Peterborough Building Society
WINNER – Best Private Banking Current Account – Investec Voyage

LOANS

WINNER – Best Personal Loan Provider – Clydesdale/Yorkshire Bank
WINNER – Best Credit Builder – Amigo Loans
WINNER – Best Specialist Loan Provider – 118118 Money

PEER TO PEER

WINNER – Best Peer to Peer Property Lender – LendInvest
WINNER – Best Consumer Peer to Peer Lender Returns – Lending Works
WINNER – Best New Peer to Peer Provider – CrowdStacker
WINNER – Best Overall Consumer Peer to Peer Provider – RateSetter

CREDIT CARDS AND PREPAID CARDS

WINNER – Best 0% Balance Transfer Credit Card Provider – Barclaycard
WINNER – Best All Round Credit Card – MBNA Everyday Plus
WINNER – Best Credit Card for use abroad – MBNA Everyday Plus
WINNER – Best Credit Card Rewards – Sainsbury’s Bank Nectar Credit Cards
WINNER – Best Cash Back Credit Card – American Express Platinum Cashback Everyday
WINNER – Best Credit Repair Card Provider – Marbles

TRAVEL MONEY

WINNER – Best Travel Money Provider – Asda Money
WINNER – Best Prepaid Currency Card – Access Prepaid Cash Passport
WINNER – Best Money Transfer Provider – Azimo

INNOVATION AWARDS

WINNER – Best New Personal Finance App – Santander KiTTi
WINNER – Best Free Personal Finance Initiative – ClearScore

INSURANCE

WINNER – Best Pet Insurance Provider – Tesco Bank
WINNER – Best Travel Insurance Provider – AA Travel Insurance
WINNER – Best Car Insurance Provider – Allianz
WINNER – Best Home Emergency Cover Provider – HomeServe


 

As many start to consider financial resolutions for 2016, Co-op is warning of a gap in end of life planning.

It is said that death is the most certain thing in life, yet over 30million UK adults are without a will and 91% don’t yet have a funeral plan. This means that should the worst happen, millions risk leaving their families with a legacy of financial as well as emotional grief.

Resolutions to close the gap in 2016 include:

Make a will

Approximately 30million UK adults don’t have a will, that’s the majority of the UK adult population (60%). For those that do make a will, the average age for putting one in place is 42. As many as a quarter of those with wills waited longer than this, leaving it to age 55 before putting one in place.

The most common reasons for making a will are:

  • Reaching a milestone age (26%)
  • Having a child (19%)
  • The death of relative (17%)
  • Purchasing a property (16%)

James Antoniou, Head of Wills, for Co-op Legal Services comments:

“There’s currently a worrying gap in end of life planning in the UK, potentially leaving millions of relatives and families facing additional stress and confusion whilst grieving for the loss of a loved one.”

“With over 30 million people in the UK yet to write a will, we’re a nation who tend to bury our heads in the sand when it comes to end of life planning.”

“In order to ensure that people’s wishes are clear about who they want to benefit from their estate, 2016 should be the year that they take the right advice and put an effective will in place.”

Update your will

Of those with a will in place over half (55%) have never updated it, potentially meaning that their will could be invalid, particularly if their family circumstances have changed. Almost a third (29%) haven’t updated their will just because they haven’t got round to it

The most common triggers for will updates are:

  • Arrival of grandchildren 19%
  • Reaching a milestone age 18%
  • Birth of a child 15%
  • Death of a relative 13%
  • Buying a property 11%
  • Separating from your partner / getting divorced 9%
  • Inheriting some money 9%
  • Getting remarried 8%
  • Experiencing a health scare / issue 5%
  • Getting married for first time 5%

James Antoniou adds:

“It’s also worrying that over half of people who have wills have never updated them. Depending on the way a will has been drafted, a marriage, a divorce or the death of a spouse can make the will ineffective.”

A professionally drafted will can be put in place from just £75+VAT. Further information is available by visiting: https://www.co-oplegalservices.co.uk